Support
We read every message. Most replies go out within two business days.
Before reaching out, take a quick look at the FAQ below — your question might already be answered. If not, fill out the form and your mail client will open with everything ready to send.
You can also email us directly at [email protected].
Frequently Asked Questions
I can't log in to the app.
Make sure you're using the email address you signed up with. If you forgot your password, tap "Forgot password?" on the login screen to reset it. Still stuck? Send us a note with the email on your account and we'll help.
How do earnings and payouts work?
Creators earn through tips from readers, channel memberships, course and event sales, marketplace transactions, and (for translators) a share of tips on content they translated. Earnings accrue to your in-app wallet. The minimum withdrawal is USD 10; payouts are processed manually and typically arrive within seven business days via Wise, Stripe, or another supported rail.
How do I report a post or another user?
Tap the three-dot menu on any post or comment and choose "Report." Community moderators review reports first; serious safety issues are escalated to our trust & safety team.
How do I delete my account?
Open Settings → Account → Delete Account inside the app. Your profile and posts are removed within 30 days. Some records (payment history, legally required logs) are retained as described in our Privacy Policy.
I'm a journalist, partner, or press contact.
Email [email protected] and we'll route your inquiry.
Send a Support Request
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